The BUGS Complaint Procedure outlines clear steps for parents, guardians, and other individuals or groups to address concerns, starting with informal resolution efforts and escalating to the Principal, Executive Director, and ultimately the Board of Trustees. For formal complaints under the Charter Schools Act, the procedure specifies submission to the Board of Trustees, with the option to escalate to the New York State Education Department's Board of Regents if unresolved.
Complaint Procedure Policy